Rate this post   Part 1 – Topic, Company Introduction & Overall Approach 1.1 Discussion background The hotel sector of Sri Lanka has become competitive by nature after the cessation of the 30-year civil war

Rate this post 1.0 Introduction The concept of quality is often complex by nature; there is no single unique definition in existence to describe quality.

Rate this post 1.0 Background The hotel and the tourism sector of the country continues to grow; the tourism sector of the country was suffering heavily until

Rate this post Chapter 1 – Introduction 1.1 Introduction A firm is required to maintain customer satisfaction by meeting the needs of the client comprehensively.