Introduction Business process Outsourcing (BPO) is a service area which is likely to experience considerable growth in the future. The global BPO value is estimated at US$140 billion and this is expected to grow at a compound annual growth
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As highlighted in Chapter 02, GHRM has started playing a very important part in many organizations. According to the traditional human resource the focus has been only in employees and creating a friendly working environment to enhance their performances. But according to GHRM, the focus becomes wider. It focuses more on environment, social and economy while giving importance to employees in the organization. Understanding the importance of moving from traditional HRM procedures to GHRM procedures, the author conducted the study…