ABSTRACT Helanka is a one of leading shoe retail company in Sri Lanka since 1988 by having the largest showroom in Sri Lanka which locate in Negombo. They have planned more than 30mn sale income for the last April season. But unfortunately they couldn’t achieve approximately 75% of the planned even there were similar customer visit more than last year. Informal talks & rumours revealed that the front office assistant of the showrooms are not happy with the management of…